RETURN FAQs

Everything you need to know about returning your preloved fashion items to us.

Can I return an item if I change my mind?

Absolutely! We get it, sometimes things just don’t work out especially when buying secondhand.  You have a full 30 days to return your item, no questions asked. Just make sure it’s still in the same condition you received it.  Buyer pays return postage.

Please note:  Items on Clearance/Black Friday sales are not able to be returned due to their heavily discounted price. 

What's the process for returning a secondhand clothing item?

Simply email us at hello@revivalcurves.com.au or complete the contact form here to open a return request. 

All returns are sent to 
Revival Curves Returns
PO Box 95
Beerburrum QLD 4517


How quickly will I get my refund?

 Once we receive your return in the condition that it was sold to you, we’ll process your refund within 5-7 business days via the payment method made when you ordered.  If you prefer a store credit just let us know. Original shipping is not refundable. 

What if my Item is a One-Hit Wonder and not as described?

We do our best to thoroughly check these items, however we are not perfect and mistakes happen (don’t tell the husband that though!) Just send it back for a full refund or swap it for another fabulous find. Remember, every piece is unique, so grab 'em before they’re gone.

How to return an item in 3 easy steps. 

• Send an email to hello@revivalcurves.com.au or complete the contact form to advise you wish to return an item.
• A pre paid postage label will be provided to you via email to print out 
• Post the item back to us and within 5-7 days. Once a refund will be provided. 
• Please note:  Items on Clearance/Black Friday sales are not able to be returned due to their heavily discounted price. 
  

SHIPPING FAQs

Do you combine postage for multiple items?

Absolutely! We offer a flat rate combined postage of $10.95, which is automatically applied at checkout.

How fast can you deliver?

We dispatch your preloved treasures within 1-2 business days with tracked postage via Australia Post. 

Do you offer Express Post Shipping?

Yes! Just choose the express shipping option at checkout to speed things up. We also offer this for free if your order exceeds $200. 

What qualifies my order for free shipping?

Just load up your cart! Spend over $100 and we’ll ship your order for free within Australia. It's our little thank you for joining us in the sustainable fashion movement.

Spend over $200 and automatically get upgraded to free EXPRESS Shipping with our preloved clothing order.

For our International Plus Size Fashionistas, do we ship internationally?

Yes, we do! Simply contact us to arrange a postage quote.

 
ORDERING FAQ

Can I modify or cancel my order after it's been placed?

If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but if the order has already been processed, it might be too late to make changes.

PAYMENT FAQ

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and Afterpay. Your payment information is securely processed to ensure a safe shopping experience.

 

PRODUCT FAQs

How do you ensure the quality of the secondhand clothing you sell online?

Every item is carefully inspected for quality and condition before being listed. We aim to provide detailed descriptions and photos to give you a clear understanding of each piece. If there are any issues or faults with your items please contact us for a refund. 

How do I know what size to order?

Each item has photographs of the measurements taken flat laid. We suggest measuring a similar item to compare. However, if it doesn’t fit, a full refund can be provided - please refer to our return policy for more information.  

CUSTOMER SUPPORT FAQs

How can I contact customer support?

You can reach our customer support team via email at hello@revivalcurves.com.au or by filling out the contact form here. We aim to respond within 24 hours during business hours 

What if I have an issue with my order?

If you encounter any issues with your order, please contact us immediately. We’re here to help and will work to resolve any problems as quickly as possible.

GENERAL FAQs

Do you buy clothes or sell clothes on commission? 

No, we don't currently buy clothes from our community or sell on commission. Some kind customers like to gift clothes to us and if you would like to do that please contact us to arrange postage at our cost.

Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. They’re perfect for any occasion and can be used on any item in our store.

Do you have a physical store?

Currently, we operate online only. This allows us to keep our costs low and pass the savings on to you.

Are you a charity/not-for-profit organization?

No, we are a small family-owned business. All profits go towards our three teenage son’s ridiculous eating habits.